Privacy & Confidentiality Policy

1. Introduction

AXIOS LOGISTICS LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy and Confidentiality Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics services, visit our website, or interact with us in any capacity.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Name, email address, phone number, and mailing address
• Company name and business information
• Payment and billing information
• Shipping and delivery addresses
• Account credentials and login information
• Communication preferences

2.2 Shipment Information

When you use our logistics services, we collect information about your shipments, including:

• Sender and recipient details
• Package contents, weight, and dimensions
• Tracking numbers and delivery status
• Customs documentation for international shipments
• Special handling instructions

2.3 Automatically Collected Information

When you visit our website or use our online services, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process and fulfill your shipping, warehousing, and logistics requests
• Communication: To send you service updates, tracking information, and respond to inquiries
• Billing and Payments: To process payments and maintain accurate financial records
• Customer Support: To provide assistance and resolve issues related to our services
• Service Improvement: To analyze usage patterns and improve our services and website
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats
• Marketing: To send promotional materials and updates about our services (with your consent)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Shipping carriers and freight forwarders
• Warehousing and distribution partners
• Payment processors and financial institutions
• Technology service providers
• Customer support platforms

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information when required by law, such as:

• In response to subpoenas, court orders, or legal processes
• To comply with customs and border protection requirements
• To protect our rights, property, or safety, or that of others
• To investigate fraud or security incidents

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Secure servers and firewalls
• Regular security audits and vulnerability assessments
• Access controls and authentication procedures
• Employee training on data protection and confidentiality

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature of the information and how it was collected
• Legal and regulatory requirements
• Contractual obligations
• Business and operational needs
• Dispute resolution and legal claims

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Objection: Object to the processing of your information for certain purposes
• Portability: Request a copy of your information in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided in Section 11.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy and Confidentiality Policy or our data practices, please contact us:

12. Changes to This Policy

We may update this Privacy and Confidentiality Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new effective date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

Your continued use of our services after any changes to this policy constitutes your acceptance of the revised terms.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in Section 11.