Return Policy

1. Overview

AXIOS LOGISTICS LLC provides freight forwarding, warehousing, and distribution services. Due to the nature of logistics services, returns are handled differently than traditional product returns. This policy outlines the procedures for addressing service-related issues, claims, and refunds.

2. Service Cancellations

2.1 Before Shipment

Customers may cancel logistics services before the shipment has been picked up or processed. Cancellations must be submitted in writing via email to AustiadMeyer@axioslogistics.com or by calling +1 (415) 583-8190.

• Cancellations made more than 24 hours before scheduled pickup: Full refund of service fees
• Cancellations made within 24 hours of scheduled pickup: 50% cancellation fee applies
• Cancellations made after pickup has occurred: No refund available

2.2 After Shipment

Once a shipment is in transit, cancellation is not possible. However, customers may request rerouting or return to origin, subject to additional fees and carrier availability.

3. Damaged or Lost Shipments

3.1 Filing a Claim

If your shipment arrives damaged or is lost during transit, you must file a claim within 7 business days of the scheduled delivery date. Claims should include:

• Tracking number and shipment details
• Photographs of damaged items and packaging
• Original invoice or proof of value
• Detailed description of the damage or loss

3.2 Claim Processing

Claims are typically processed within 15-30 business days. AXIOS LOGISTICS LLC will investigate the claim and work with carriers to resolve the issue. Compensation is subject to the terms of the shipping agreement and applicable carrier liability limits.

4. Service Refunds

Refunds for logistics services may be issued in the following circumstances:

• Service Failure: If AXIOS LOGISTICS fails to provide the agreed-upon service due to our error
• Significant Delays: Delays exceeding 5 business days beyond the estimated delivery date may qualify for partial refunds
• Billing Errors: Incorrect charges will be refunded within 10 business days of verification
• Duplicate Charges: Any duplicate billing will be refunded immediately upon discovery

Refunds are processed to the original payment method within 10-15 business days of approval.

5. Warehousing Services

5.1 Storage Fees

Warehousing fees are charged monthly in advance. Customers wishing to discontinue storage services must provide 30 days written notice. Unused portions of prepaid storage fees are non-refundable.

5.2 Inventory Retrieval

Customers may retrieve stored inventory at any time during business hours with 48 hours advance notice. All outstanding storage fees must be paid before inventory release.

6. Exceptions and Limitations

The following circumstances are not covered by our return policy:

• Delays caused by weather, natural disasters, or other force majeure events
• Customs delays or issues related to international shipments
• Damage resulting from improper packaging by the customer
• Prohibited or restricted items shipped without proper documentation
• Delays caused by incorrect or incomplete shipping information provided by the customer

7. Contact Information

For questions about our return policy or to initiate a claim or cancellation, please contact us:

8. Policy Updates

AXIOS LOGISTICS LLC reserves the right to modify this return policy at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after policy changes constitutes acceptance of the revised terms.